Business Information Technology For Customer Service Representative (CSR)
All the fundamentals of computer applications and job readiness skills for entry-level Customer Service Representative positions are covered in this 14-18 week course.
This course teaches a comprehensive set of skills that are in-demand across a variety of industries including Retail, Multi-Industry Call Centers, and Manufacturing. Students are assigned intensive hands-on exercises that provide real-life experience in a small class setting for hands-on instruction.
Certificates of completion are awarded to graduates. After graduation, our students receive job placement assistance through our network of employers, employment agencies, and highly proficient alumni.
Prerequisite: General admission requirements—see the School Catalog for details.
Program objectives: The graduate will be able to demonstrate proficiency in:
- Computer Concepts
- Keyboarding
- Professional Communication Skills
- Data Entry Skills
- Database Management
- Microsoft Office Suite
- Operation Of Computer & Peripheral Equipment
- Basic Computer Terminology & Computer Parts
- Windows Operating System Features
- Operations Of Office Equipment
- Internet Research/E-Mail
- Job Readiness Skills
Target Occupations:
- CSR
- Clerical
- Call Center Support Staff