Business Information Technology for Intermediate Customer Service Representative (ICSR)
All the fundamentals of Computer Applications are covered in this 10 to 14-week ICSR course; taking skills from entry-level beginners to intermediate.
This course teaches a comprehensive set of skills that are in demand across a variety of industries including Retail, Multi-Industry Call Centers, and Manufacturing. Students are assigned intensive hands-on exercises that provide real-life experience in a small class setting for hands-on instruction.
Certificates of completion are awarded to graduates. After graduation, our students receive job placement assistance through our network of employers, employment agencies, and highly proficient alumni.
Prerequisite: Each applicant must meet Micro-Easy Vocational Institute’s general admission requirements. See the School Catalog for details.
In addition, you must:
Have a minimum of two years of work experience (current or previous), as a CSR, or other related positions.
OR
Have completed Micro-Easy’s Customer Service Representative course, with a minimum score of 70%.
Program objectives: The graduate will be able to demonstrate proficiency in:
- Microsoft Office Suite & Outlook
- Google Docs
- Windows Operating System Features
- Professional Communication Skills
- Keyboarding/Data Entry
- Job-Readiness Skills
- Office Administration
- Leadership Skills
- Operation Of Computer Peripheral Equipment
- Internet Research / E-Mail
Program objectives: The graduate will be able to demonstrate proficiency in:
- ICSR
- Call Centers Supervisors