We believe everyone can learn computer skills!

Business Information Technology for Intermediate Customer Service Representative (ICSR)

All the fundamentals of Computer Applications are covered in this 10 to 14-week ICSR course; taking skills from entry-level beginners to intermediate.

This course teaches a comprehensive set of skills that are in demand across a variety of industries including Retail, Multi-Industry Call Centers, and Manufacturing. Students are assigned intensive hands-on exercises that provide real-life experience in a small class setting for hands-on instruction.

Certificates of completion are awarded to graduates. After graduation, our students receive job placement assistance through our network of employers, employment agencies, and highly proficient alumni.

Prerequisite: Each applicant must meet Micro-Easy Vocational Institute’s general admission requirements. See the School Catalog for details.

In addition, you must:

Have a minimum of two years of work experience (current or previous), as a CSR, or other related positions.


Have completed Micro-Easy’s Customer Service Representative course, with a minimum score of 70%.

Program objectives: The graduate will be able to demonstrate proficiency in:

  • Microsoft Office Suite & Outlook
  • Google Docs
  • Windows Operating System Features
  • Professional Communication Skills
  • Keyboarding/Data Entry
  • Job-Readiness Skills
  • Office Administration
  • Leadership Skills
  • Operation Of Computer Peripheral Equipment
  • Internet Research / E-Mail

Program objectives: The graduate will be able to demonstrate proficiency in:

  • ICSR
  • Call Centers Supervisors
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